Location: Australia

Industry: Community Pharmacy Retail

Blooms The Chemist is one of Australia’s leading community pharmacy networks, operating multiple stores nationwide. The brand focuses on combining accessible healthcare services with strong retail standards, emphasizing accuracy, efficiency, and customer experience across its store operations.

Challenge

Blooms The Chemist stores frequently update pricing, promotions, and product information across a wide range of healthcare and retail items. Managing paper labels required significant staff time and increased the risk of pricing inconsistencies, particularly during promotional periods.

At the same time, pharmacies require clear and professional shelf presentation to maintain customer trust and meet compliance requirements, making manual label management increasingly inefficient.

Solution & Impact

Working with ZKONG’s authorized partner Future Shop, Blooms The Chemist deployed ZKONG Electronic Shelf Labels across selected stores, integrating seamlessly with existing POS systems to enable centralized and automated price updates.

The solution reduced manual workload while improving pricing accuracy and shelf communication consistency. Promotions and product information can now be updated instantly, allowing stores to respond faster to operational and marketing needs.

By moving from paper labels to digital shelf management, Blooms The Chemist has improved store efficiency while enhancing in-store presentation and allowing staff to focus more on customer service. As Managing Partner Paul Sharman shared, the Future Shop deployment has streamlined operations and created new momentum for sales growth. Let’s hear directly from him.