RIU Brings Real-Time Information to Hotel Dining Displays

Location: Spain / Global

Industry: Hospitality Retail

Customer Overview

RIU is a hospitality group with a global footprint. RIU aimed to reduce printed menu costs, support multilingual product display, and comply with pandemic social distancing requirements. The project brings digital information management into guest-facing hospitality spaces where presentation matters.

Challenge

RIU needed to reduce manual label replacement and paper-based processes, present food, menu, or retail information in a cleaner guest-facing format, and integrate shelf updates with existing retail and inventory systems. Traditional shelf labeling and store-level coordination made it difficult to respond quickly to pricing changes, product updates, and promotional execution while maintaining a consistent customer experience.

Solution

ZKONG Shield ESL solution enabled centralized digital menu management.

Centralized cloud management helps teams update prices, promotions, and product information with greater consistency across locations.

System integration connects shelf information with existing retail workflows, reducing duplicate work and improving operational control.

For RIU, the solution supports less manual shelf-label maintenance for store teams.

Key project outcomes:

• Supports multi-language content display

• API integration with hotel systems

• Reduces menu update labor costs

• Enables global platform operation without local installation