Hangzhou Zkong Networks Co., Ltd.
Hangzhou Zkong Networks Co., Ltd.

Transform the Shelf Edge into a Digital Communication Channel

ZKONG combines configurable e-paper labels and full-color digital displays to deliver accurate, relevant and visually consistent content at entrances, departments, aisles and individual product positions.
Static Shelf Communication
  • Limited space for product details and promotional content

  • Printed messages become outdated when products or campaigns change

  • Customers rely on store staff for additional information


Traditional
Connected Customer Experience
  • Deliver product information, pricing and promotions through ESLs and digital displays

  • Connect shoppers to product pages, reviews, videos and loyalty experiences via QR codes or NFC

  • Manage and update customer-facing content centrally across stores and digital touchpoints


ZKONG Digital
  • Richer Product Content
    Richer Product Content

    Show specifications, ingredients, ratings and other useful information directly at the shelf.

  • Stronger Promotion Visibility
    Stronger Promotion Visibility

    Use color, digital displays and dynamic content to make campaigns more noticeable in store.

  • Connected Shopping Journey
    Connected Shopping Journey

    Link physical shelves with product pages, videos, loyalty programs and online ordering.

  • Consistent Brand Experience
    Consistent Brand Experience

    Keep product and campaign content aligned across stores, screens and digital channels.

Deliver Consistent Product Information Across Every Touchpoint

Customers expect the information shown at the shelf to remain consistent with online stores, mobile applications and checkout systems. ZKONG connects product, pricing and campaign data with digital shelf-edge displays, helping retailers create a more coherent omnichannel experience.

  • Detailed Product Information
    Detailed Product Information

    Display specifications, ingredients, origin, certifications, usage instructions, ratings or other category-specific content.

  • Online and Offline Consistency
    Online and Offline Consistency

    Align approved product information and promotional content across e-commerce and physical stores.

  • Localized Store Content
    Localized Store Content

    Adapt language, currency, offers and product messages for different regions and customer groups.


  • Centralized Content Updates
    Centralized Content Updates

    Manage templates and content for multiple ESLs and digital displays from one cloud environment.

ZKONG CLOUD
ZKONG CLOUD
MOBILE APP
MOBILE APP
ESL SHELF
ESL SHELF
POS SYSTEM
POS SYSTEM
E-COMMERCE
E-COMMERCE

Create Interactive and Content-Rich Shopping Experiences

AI models and decision engines may be provided by the retailer or an approved third party. ZKONG provides integration, device management and physical execution capabilities.

Product Details

Product Details

Deliver richer product information directly at the point of decision.

QR Code Journeys

QR Code Journeys

Connect shoppers to digital content and offers through QR codes.

NFC Interaction

NFC Interaction

Enable instant tap-to-access product information and digital experiences.

Membership and Loyalty

Membership and Loyalty

Connect shelf interactions with membership benefits and loyalty experiences.

Digital Brand Storytelling

Digital Brand Storytelling

Bring brand stories and product content directly to the shelf.

01/01
  • Store & Campaign Context
    Store & Campaign Context

    Store location, department, product category, time of day and campaign schedules define where and when customer-facing content should appear.

    CONTEXT SIGNALS
  • Content Orchestration
    Content Orchestration

    ZKONG Cloud organizes templates, store and screen groups, campaign schedules and device types to distribute approved content across selected customer touchpoints.

    ZKONG CLOUD
  • Connected Customer Experience
    Connected Customer Experience

    Deliver relevant promotions, product information and interactive content through ESLs, digital signage, QR codes and NFC at the point of decision.

    IN-STORE EXPERIENCE

Manage Customer-Facing Content Across Every Store

  • Global Brand Management
    Global Brand Management
  • Regional and Campaign Teams
    Regional and Campaign Teams
  • Store-Level Content
    Store-Level Content
Manage Customer-Facing Content Across Every Store
Controlled Content Governance
Controlled Content Governance

Keep customer-facing information accurate and on-brand with centralized templates, approved data sources, user permissions and controlled campaign publishing.

Approved Data & Brand Templates
Approved Data & Brand Templates
Role-Based Content Permissions
Role-Based Content Permissions
Campaign Scheduling & Device Monitoring
Campaign Scheduling & Device Monitoring

Consistent Content. Trusted Brand Experience.

Keep product information, promotions and brand messages aligned across online channels, electronic shelf labels and digital signage. Centralized content management helps reduce conflicting information and gives customers a more consistent experience at every touchpoint.

Security Details

Technology Behind ZKONG Customer Engagement

  • LAYER 01
    Customer and Product Systems

    Connect product, pricing, promotion and customer data from PIM, POS, e-commerce, CRM and loyalty platforms to build a consistent foundation for in-store communication.

  • LAYER 02
    ZKONG Cloud Platform

    Manage templates, campaigns, store groups and customer-facing content through API integration, centralized scheduling, permissions and remote cloud management across multiple locations.

  • LAYER 03
    Connectivity

    Deliver content to in-store devices through connected infrastructure, while QR codes and NFC link physical shelves with product pages, loyalty programs and other digital experiences.

  • LAYER 04
    Customer Touchpoints

    Engage shoppers through ESLs, multi-color e-paper, shelf-edge LCDs and digital signage, extending product information, promotions and brand experiences across the customer journey.

Solutions for Every Industry

CASE STUDY

Connecting In-Store Displays with Customer Engagement at CONAD

CONAD deployed ZKONG ESLs and Sparkle Series LCD displays at its Le Befane Rimini store, using QR codes integrated into LCD content templates to connect shoppers with additional digital information and enhance in-store interaction.

The project shows how digital displays can go beyond information presentation, creating more connected touchpoints between retailers and customers.


  • 50,000+

    SKUs Covered

  • 16,500 m²

    Store Area

Connecting In-Store Displays with Customer Engagement at CONAD

Measure Customer Engagement at the Shelf Edge

Digital displays create opportunities to measure customer interaction that are not available with static paper labels. Depending on the connected systems, retailers can evaluate content delivery, QR activity, campaign performance and purchasing outcomes.

  • 01
    Content Playback and Delivery
  • 02
    QR Code Scans
  • 03
    Promotion Interaction

Frequently Asked Questions About Customer Engagement

How can electronic shelf labels improve customer engagement?

ESLs can display product details, promotions, QR codes, inventory information, ratings and other content directly where customers make purchase decisions.

What is the difference between ESL and digital signage?

ESLs are designed for product-level shelf communication, while digital signage supports larger, full-color images, video and campaign content across entrances, departments and aisles.

Can customers scan QR codes on ESLs?

Yes. QR codes can connect customers with product pages, online ordering, videos, reviews, loyalty programs or other digital content.

Do ZKONG ESLs support NFC?

Selected ZKONG ESL products support NFC, enabling compatible tap-based customer or employee workflows.

Can content be scheduled?

Digital signage and cloud-managed content can be organized according to campaign and time requirements. The exact scheduling workflow depends on the selected device and system configuration.

Can one campaign be published across multiple stores?

Yes. Stores and devices can be grouped to support centralized or localized content distribution.

Can digital signage and ESLs work together?

Yes. ZKONG positions ESL, LCD digital signage and cloud management as an integrated smart retail ecosystem.

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World's No.1 Cloud Electronic Shelf Label System
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