ZKONG Helps Restaurant Complete Digital Transformation

Food is humankind's forever pursuit. The demand and supply relation partially explains why the catering industry has always been flourishing during different eras. Now in this tech-savvy era, although the catering industry’s business is still prosperous, how to employ technology to further stimulate its momentum?

In traditional restaurants, an important work of workers in-store is to write down or simply remember what customers order. However, this process may be fallible during the peak time for dining and lead to a somewhat awkward situation, such as dish misorder or missing. In addition, a large amount of labour and time are used in this tedious process, so that customer services are difficult to be fully upgraded.

ZKONG electronic shelf label technology helps restaurants elevate the customer experience from multiple angles.

- ZKONG ESL displays and automatically refreshes the order information when waiters enter the information on their devices and updates served dish timely, so that both customers and waiters do not have to remember what they order.

- There is no more fallible writing down or memorizing process. Workers in-store save more time from the tedious and attention-consuming process to be able to notice customers’ needs and offer more meticulous service to them.

- More and more customers are paying attention to things more than the food itself when choosing a restaurant. For them and especially for Millennials and Gen Z, they are pursuing sustainability, so a digitized restaurant which is paperless, labour saving and equipped with a highly efficient operating system is capable of fully meeting their requirements.

The applying scenarios of electronic shelf labels is far more than just the retail industry. Everyone loves food, and so do we. ZKONG matured cloud ESL system will help restaurants complete the digital transformation.